Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community well-being and innovation, Maximus operates across the United States, delivering high-quality service and solutions. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare services. Your role is vital in ensuring a positive experience by providing accurate information, resolving inquiries, and guiding customers through healthcare processes. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will collaborate with healthcare providers and internal teams to resolve issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will handle sensitive information with confidentiality and professionalism. - You will contribute to continuous improvement by providing feedback on customer service processes. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or related fields. - You bring strong communication skills, both verbal and written. - You bring proficiency in using customer service software and Microsoft Office. - You bring the ability to handle multiple tasks efficiently in a fast-paced environment. - You bring a compassionate and patient approach to customer interactions. Bonus Points If You Have: - Experience working in a healthcare call center or government services. - Bilingual skills, especially in Spanish and English. - Knowledge of healthcare regulations and insurance processes. - Certification in customer service or healthcare administration. What We Offer: - We offer a competitive hourly wage of $15.00 plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your resume and cover letter through our careers page at www.maximus.com/careers or email your application to recruiting@maximus.com. We look forward to welcoming you to our team!