Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people access the services they need to live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus supports a wide range of healthcare programs across the United States. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for individuals seeking assistance with healthcare services. Your role is vital in ensuring clients receive accurate information and compassionate service, helping to improve their overall experience and access to care. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will provide detailed information about healthcare programs and eligibility requirements. - You will assist clients in completing applications and navigating healthcare systems. - You will document all interactions accurately in the company database. - You will collaborate with healthcare providers and internal teams to resolve client issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will handle sensitive information with confidentiality and professionalism. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Ability to handle multiple tasks efficiently in a fast-paced environment. - Basic computer skills including data entry and familiarity with CRM systems. - Empathy and patience when dealing with diverse client populations. Bonus Points If You Have: - Experience working in government healthcare programs. - Bilingual skills, especially Spanish-English proficiency. - Knowledge of Medicaid or Medicare programs. - Previous experience in a call center environment. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your application through our careers page at www.maximus.com/careers or send your resume and cover letter to recruiting@maximus.com. We look forward to hearing from you!