Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community well-being and innovation, Maximus operates across the United States, delivering high-quality service and solutions. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is vital in ensuring clear communication, problem resolution, and a positive experience for all customers. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will resolve issues by coordinating with internal departments and external partners. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to team goals by meeting performance and quality standards. - You will provide feedback to improve service delivery and customer satisfaction. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with confidentiality and professionalism. - Proficiency with computer systems and data entry. - Problem-solving skills and the ability to work independently and as part of a team. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Medicaid, Medicare, or other government healthcare programs. - Bilingual abilities, especially in Spanish and English. - Familiarity with CRM software and Microsoft Office Suite. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.maximus.com/careers. We look forward to welcoming you to our team!