Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government services, dedicated to helping government agencies deliver essential programs to the public. With a strong commitment to improving lives through innovative solutions, Maximus fosters a collaborative and inclusive work environment where employees can grow and make a meaningful impact. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is vital in ensuring a positive experience by providing accurate information, resolving issues efficiently, and maintaining a compassionate approach to customer service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare programs and services. - You will document customer interactions accurately in the system. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain confidentiality and comply with healthcare regulations. - You will participate in ongoing training to stay updated on healthcare policies. - You will contribute to a positive team environment by supporting colleagues. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with discretion. - Basic computer proficiency and experience with customer management systems. - Problem-solving skills and a patient, empathetic demeanor. Bonus Points If You Have: - Experience working in a healthcare environment. - Knowledge of healthcare programs such as Medicaid or Medicare. - Bilingual abilities, especially in Spanish and English. - Previous experience with government service programs. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive, on-site work environment in Brownsville, TX. Ready to Apply? To join our team as a Customer Service Representative - Healthcare, please submit your resume and cover letter through our careers page or email us directly at careers@maximus.com. We look forward to hearing from you!