Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong presence across the United States, Maximus partners with government agencies to deliver essential services that improve community well-being. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is vital in ensuring that customers receive accurate information and compassionate service, helping them navigate complex healthcare systems. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document customer interactions accurately in the system. - You will resolve customer issues by providing clear and effective solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement initiatives to enhance customer experience. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with confidentiality and professionalism. - Basic computer skills including data entry and use of customer management software. - High school diploma or equivalent required. Bonus Points If You Have: - Experience working in a healthcare environment or with government healthcare programs. - Bilingual skills, especially Spanish and English. - Familiarity with healthcare regulations and compliance standards. - Previous experience in a call center or customer support role. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. Ready to Apply? To join our team in Brownsville, TX, please submit your resume and cover letter through our online application portal at www.maximus.com/careers. We look forward to hearing from you!