Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a supportive and dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in ensuring a positive experience by providing accurate information, resolving issues efficiently, and maintaining a compassionate approach. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients in understanding healthcare programs and services. - You will document customer interactions accurately in the system. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will adhere to all company policies and compliance standards. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or related fields. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and customer management software. - You demonstrate empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual skills, especially in Spanish and English. - Familiarity with government healthcare programs such as Medicaid or Medicare. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive on-site work environment in Brownsville, TX. Ready to Apply? Submit your application through our careers page at www.maximus.com/careers or send your resume and cover letter to recruiting@maximus.com. We look forward to hearing from you!