Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government services, dedicated to helping government agencies deliver essential programs to the public. With a strong commitment to improving lives, Maximus offers innovative solutions and exceptional customer service across various sectors, including healthcare. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is vital in ensuring a positive experience by providing accurate information, resolving issues efficiently, and maintaining a compassionate approach. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients with healthcare program eligibility, benefits, and application processes. - You will document and track customer interactions accurately in the system. - You will collaborate with healthcare providers and internal teams to resolve complex issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will handle sensitive information with confidentiality and professionalism. - You will contribute to continuous improvement by providing feedback on customer service processes. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or government services. - Strong communication skills, both verbal and written. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Basic computer skills, including proficiency with Microsoft Office and data entry. - Empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in a healthcare call center or government program environment. - Bilingual skills, especially Spanish and English. - Knowledge of healthcare regulations and insurance processes. - Certification in customer service or healthcare administration. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email us directly at careers@maximus.com. We look forward to welcoming you to our team in Brownsville, TX.