Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government services, dedicated to helping government agencies deliver essential programs to the public efficiently and effectively. With a strong commitment to community impact and innovation, Maximus fosters a supportive and dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in ensuring a positive experience by providing accurate information, resolving issues promptly, and maintaining a compassionate approach to customer service. What You'll Do: - You will respond to inbound customer inquiries regarding healthcare services and benefits. - You will provide clear, accurate information to help customers understand their healthcare options. - You will document customer interactions and maintain detailed records in the system. - You will resolve customer issues efficiently, escalating complex cases when necessary. - You will collaborate with team members and supervisors to improve service delivery. - You will adhere to company policies and compliance standards related to healthcare information. - You will participate in ongoing training to stay current with healthcare regulations and company procedures. What You Bring: - Minimum of 1-2 years of experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with confidentiality and professionalism. - Proficiency with computer systems and data entry. - Problem-solving skills and the ability to remain calm under pressure. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare programs such as Medicaid or Medicare. - Bilingual skills, especially in Spanish and English. - Familiarity with CRM software and telephony systems. What We Offer: - We offer a competitive hourly wage of $15.00 plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive on-site work environment in Brownsville, TX. Ready to Apply? To join our team as a Customer Service Representative - Healthcare, please submit your application through our careers page or send your resume and cover letter to the provided contact email. We look forward to hearing from you!