Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community well-being and innovation, Maximus operates across the United States, delivering high-quality service and solutions. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is vital in ensuring clear communication, accurate information delivery, and compassionate service to improve client experiences. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document and update client information accurately in the system. - You will resolve client issues by coordinating with internal departments and external partners. - You will maintain confidentiality and comply with healthcare regulations. - You will participate in ongoing training to stay current with healthcare policies. - You will contribute to team goals by providing feedback and sharing best practices. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Basic computer proficiency, including data entry and use of CRM systems. - Ability to handle sensitive information with discretion and professionalism. - Problem-solving skills and a patient, empathetic approach to client interactions. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare programs such as Medicaid or Medicare. - Bilingual skills, especially Spanish-English proficiency. - Familiarity with HIPAA compliance and healthcare privacy laws. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive, on-site work environment in Brownsville, TX. Ready to Apply? Please submit your application through the Maximus careers website or send your resume and cover letter to the provided contact email. We look forward to welcoming you to our team!