Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is vital in ensuring a positive experience by providing accurate information and resolving issues efficiently. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients with healthcare program eligibility, benefits, and application processes. - You will document all interactions accurately in the system to maintain up-to-date records. - You will collaborate with internal teams to resolve complex customer issues. - You will maintain knowledge of healthcare policies and procedures to provide accurate information. - You will meet or exceed performance metrics related to customer satisfaction and call handling. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 1 year of customer service experience, preferably in healthcare or related fields. - You have excellent communication skills, both verbal and written. - You are proficient with basic computer applications and data entry. - You demonstrate strong problem-solving abilities and attention to detail. - You are able to work on-site in Brownsville, TX, full-time. Bonus Points If You Have: - Experience working with government healthcare programs such as Medicaid or Medicare. - Bilingual skills, especially in Spanish and English. - Previous experience in a call center environment. - Familiarity with CRM software and healthcare databases. What We Offer: - We offer a competitive hourly base pay of $15.00 plus a $500 new hire bonus. - We offer up to $2,400 in additional potential bonuses based on performance. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and opportunities for career advancement. - We offer a supportive on-site work environment in Brownsville, TX. Ready to Apply? To join our team, please submit your application through the Maximus careers website or contact our recruitment team directly. We look forward to welcoming you to Maximus!