Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers comprehensive solutions that improve access to healthcare and social services across the United States. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is vital in ensuring that customers receive accurate information and compassionate service, helping them navigate complex healthcare systems effectively. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document and update customer information accurately in the system. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain confidentiality and comply with all healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare program updates. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Basic computer proficiency, including data entry and use of customer management systems. - Ability to handle sensitive information with discretion and professionalism. - Problem-solving skills and a patient, empathetic approach to customer interactions. Bonus Points If You Have: - Experience working in a healthcare environment or with government healthcare programs. - Bilingual skills, especially in Spanish and English. - Familiarity with healthcare regulations such as HIPAA. - Previous experience using CRM software. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through our careers page at www.maximus.com/careers or send your resume and cover letter to recruiting@maximus.com. We look forward to hearing from you!