Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people access the services they need to live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus operates across the United States, delivering high-quality support and solutions. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for individuals seeking assistance with healthcare services. Your role is vital in ensuring clients receive accurate information and compassionate service, helping to improve their healthcare experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will provide detailed information about healthcare programs and services. - You will assist clients in navigating healthcare systems and resolving issues. - You will document all interactions accurately in the company database. - You will collaborate with healthcare providers and internal teams to ensure client needs are met. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will handle sensitive information with confidentiality and professionalism. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - Minimum of 1-2 years of experience in customer service, preferably in healthcare. - Strong communication skills, both verbal and written. - Ability to handle multiple tasks and prioritize effectively. - Proficiency with computer systems and data entry. - Empathy and patience when dealing with diverse client populations. - High school diploma or equivalent; additional healthcare-related certification is a plus. Bonus Points If You Have: - Experience working in a healthcare call center or government health services. - Bilingual skills, especially in Spanish and English. - Knowledge of healthcare regulations and insurance processes. - Familiarity with CRM software and Microsoft Office Suite. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. Ready to Apply? To join our team in Brownsville, TX, please submit your resume and cover letter through our online application portal or email them directly to our HR department. We look forward to hearing from you!