Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community well-being and innovative service delivery, Maximus operates nationwide to improve health outcomes and customer experiences. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare services. Your role is vital in ensuring clear communication, resolving inquiries efficiently, and providing compassionate service to enhance client satisfaction. What You'll Do: - You will respond promptly to customer inquiries via phone and in-person, providing accurate information about healthcare programs. - You will assist clients in navigating healthcare services and benefits, ensuring they understand their options. - You will document all interactions and maintain detailed records in compliance with company policies. - You will collaborate with healthcare providers and internal teams to resolve complex issues. - You will handle sensitive information with confidentiality and professionalism. - You will participate in ongoing training to stay updated on healthcare regulations and service protocols. - You will contribute to process improvements by providing feedback based on customer interactions. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or related fields. - You have excellent communication skills, both verbal and written. - You are proficient with basic computer applications and data entry. - You demonstrate empathy and patience when dealing with diverse client populations. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a healthcare call center or government services. - Knowledge of healthcare terminology and insurance processes. - Bilingual skills, especially in Spanish and English. - Familiarity with CRM software and electronic health records. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To apply, please submit your resume and cover letter through our careers page at www.maximus.com/careers or email your application to recruiting@maximus.com. We look forward to hearing from you!