Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a supportive and dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in delivering exceptional service, resolving issues efficiently, and ensuring a positive experience for every customer. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients with healthcare program information and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will resolve customer concerns and escalate complex issues when necessary. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 1 year of experience in customer service, preferably in healthcare. - You bring strong communication skills, both verbal and written. - You bring the ability to handle sensitive information with confidentiality. - You bring proficiency in using computer systems and customer management software. - You bring a positive attitude and a commitment to providing excellent service. Bonus Points If You Have: - You have experience working in a healthcare environment. - You have bilingual language skills. - You have knowledge of government healthcare programs. - You have prior experience with data entry and record keeping. What We Offer: - We offer a competitive hourly wage of $15.00 plus a $500 new hire bonus. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? To apply, please submit your resume and cover letter through our careers page at www.maximus.com/careers or visit our Hattiesburg office in person. We look forward to welcoming you to the Maximus team!