Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a supportive and dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in ensuring a positive experience by providing accurate information and resolving issues efficiently. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients with healthcare program eligibility and benefits information. - You will document all customer interactions accurately in the system. - You will collaborate with healthcare providers and internal teams to resolve complex issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will identify opportunities to improve customer service processes. - You will handle sensitive information with confidentiality and professionalism. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or related fields. - You have strong communication skills, both verbal and written. - You are proficient with computer systems and data entry. - You have the ability to handle multiple tasks and prioritize effectively. - You demonstrate empathy and patience when dealing with customers. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare programs such as Medicaid or Medicare. - Bilingual skills, especially in Spanish and English. - Familiarity with CRM software and Microsoft Office Suite. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive on-site work environment in Brownsville, TX. Ready to Apply? Submit your application through the Maximus careers website or send your resume and cover letter to the provided contact email. We look forward to welcoming you to our team!