Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a supportive and dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in ensuring a positive experience by providing accurate information, resolving issues efficiently, and maintaining a compassionate approach. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients in understanding healthcare programs and services. - You will document and track customer interactions accurately in the system. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. - You will adhere to all confidentiality and compliance standards related to healthcare information. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or related fields. - You bring strong communication skills, both verbal and written. - You bring proficiency in using customer service software and Microsoft Office. - You bring the ability to handle sensitive information with discretion and professionalism. - You bring excellent problem-solving skills and a patient, empathetic demeanor. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare programs such as Medicaid or Medicare. - Bilingual abilities, especially in Spanish and English. - Certification in customer service or healthcare administration. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive on-site work environment in Brownsville, TX. Ready to Apply? Submit your application through the Maximus careers website or send your resume and cover letter to the provided contact email. We look forward to welcoming you to our team!