Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community well-being and innovation, Maximus delivers high-quality services that improve lives across the United States. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is vital in ensuring a positive experience by providing accurate information, resolving inquiries, and guiding clients through complex healthcare processes. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will collaborate with healthcare providers and internal teams to resolve issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will handle sensitive information with confidentiality and professionalism. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Basic computer proficiency, including data entry and use of customer management systems. - High school diploma or equivalent required. Bonus Points If You Have: - Experience working in government healthcare programs. - Bilingual skills, especially Spanish. - Familiarity with healthcare regulations and compliance standards. - Previous experience in a call center environment. What We Offer: - We offer a competitive hourly base pay of $15.00 plus a $500 new hire bonus. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? Please submit your application through our careers page or send your resume and cover letter to the provided contact email. We look forward to welcoming you to the Maximus team!