Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is vital in ensuring a positive experience by providing accurate information and empathetic service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients in understanding healthcare programs and services. - You will document and track customer interactions accurately in the system. - You will resolve issues by identifying problems and providing effective solutions. - You will collaborate with team members and other departments to improve service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will meet or exceed performance metrics and quality standards. - You will participate in ongoing training and development opportunities. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or related fields. - You have excellent communication skills, both verbal and written. - You are proficient with computer systems and customer relationship management (CRM) software. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual skills, especially in Spanish or other commonly spoken languages. - Previous experience with government health programs. What We Offer: - We offer a $1,000 new hire bonus and up to $2,400 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team at Maximus as a Customer Service Representative - Healthcare, please submit your resume and cover letter through our careers page or email them directly to our HR department. We look forward to hearing from you!