Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government services, dedicated to helping people access essential healthcare and social services. With a commitment to innovation and community impact, Maximus supports millions of individuals across the United States through efficient and compassionate service delivery. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is vital in ensuring clear communication, problem resolution, and a positive experience for every caller. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries related to healthcare services. - You will assist clients in understanding program eligibility, benefits, and application processes. - You will document and update customer information accurately in the system. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will collaborate with team members and supervisors to improve service quality. - You will maintain confidentiality and comply with all healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare program updates. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or government services. - You have excellent verbal and written communication skills. - You are proficient with computer systems and data entry. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to handle sensitive information with discretion. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare programs such as Medicaid or Medicare. - Bilingual skills, especially in Spanish. - Familiarity with CRM software and telephony systems. What We Offer: - We offer a $1,000 new hire bonus and up to $2,400 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team at Maximus as a Customer Service Representative - Healthcare, please submit your resume and cover letter through our careers page or contact our recruitment team directly. We look forward to hearing from you!