Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government services, dedicated to helping people access essential healthcare and social services. With a commitment to innovation and community impact, Maximus supports millions of individuals across the United States through efficient and compassionate service delivery. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is vital in ensuring clients receive accurate information and empathetic service, contributing to their overall satisfaction and well-being. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and in-person. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document and update client information accurately in the system. - You will resolve client issues by coordinating with internal departments and external partners. - You will maintain up-to-date knowledge of healthcare policies and program changes. - You will provide feedback to management to improve service delivery and client experience. - You will adhere to confidentiality and compliance standards in all interactions. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or government services. - You have strong communication skills, both verbal and written. - You are proficient with computer systems and data entry. - You demonstrate empathy and patience when dealing with diverse client populations. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working with healthcare programs such as Medicaid or Medicare. - Bilingual skills, especially in Spanish. - Familiarity with CRM software and call center technology. - Previous experience in a government or social services setting. What We Offer: - We offer a $1,000 new hire bonus and up to $2,400 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through the Maximus careers website or contact our HR department directly to start your journey with us. Join Maximus and make a difference in your community today!