Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government services, dedicated to helping people access essential healthcare and social services. With a commitment to excellence and innovation, Maximus supports communities across the United States by delivering high-quality customer service and program management. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for individuals seeking assistance with healthcare programs. Your role is vital in ensuring clients receive accurate information and compassionate service, helping them navigate complex healthcare systems. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will provide detailed information about healthcare programs and eligibility requirements. - You will assist clients in completing applications and resolving issues related to their healthcare benefits. - You will document all customer interactions accurately in the system. - You will collaborate with team members and other departments to resolve complex cases. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement initiatives to enhance customer experience. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or government services. - You have excellent communication skills, both verbal and written. - You are proficient with computer systems and data entry. - You demonstrate empathy and patience when dealing with diverse populations. - You have the ability to handle sensitive information confidentially. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Medicaid, Medicare, or other public health programs. - Bilingual skills, especially in Spanish. - Familiarity with CRM software and Microsoft Office Suite. What We Offer: - We offer a $1,000 new hire bonus and up to $2,400 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team at Maximus as a Customer Service Representative - Healthcare, please submit your resume and cover letter through our careers page or contact our HR department directly. We look forward to helping you grow your career while making a difference in your community.