Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government services, dedicated to helping people achieve their potential through innovative healthcare solutions. With a strong commitment to community well-being and employee growth, Maximus fosters a supportive and dynamic work environment. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is vital in ensuring clear communication, problem resolution, and delivering exceptional service to improve client satisfaction. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and in-person. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will resolve customer issues by identifying problems and providing effective solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement initiatives by providing feedback on customer experiences. - You will adhere to all confidentiality and compliance standards related to healthcare information. What You Bring: - Minimum of 1-2 years of experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with discretion and professionalism. - Proficiency in using customer service software and Microsoft Office Suite. - Excellent problem-solving skills and attention to detail. - Ability to work effectively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience working with government healthcare programs such as Medicaid or Medicare. - Bilingual abilities, especially in Spanish. - Previous experience in a call center or healthcare setting. - Certification in customer service or healthcare administration. What We Offer: - We offer a $1,000 new hire bonus and up to $2,400 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team at Maximus as a Customer Service Representative - Healthcare, please submit your resume and cover letter through our careers page or email them directly to hiring@maximus.com. We look forward to hearing from you!