Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is vital in ensuring a positive experience by providing accurate information and empathetic service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or in-person. - You will assist clients in understanding healthcare programs, benefits, and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will collaborate with healthcare providers and internal teams to resolve issues efficiently. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will identify opportunities to improve customer service processes. - You will handle sensitive information with confidentiality and professionalism. - You will contribute to team goals and participate in training sessions. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or related fields. - You have excellent communication skills, both verbal and written. - You are proficient with computer systems and data entry. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to work effectively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with healthcare software or electronic health records (EHR). - Bilingual skills, especially in Spanish. - Knowledge of government healthcare programs such as Medicaid or Medicare. - Previous experience working in a call center environment. What We Offer: - We offer a $1,000 new hire bonus and up to $2,400 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team at Maximus as a Customer Service Representative in Healthcare, please submit your application through our careers page or contact our HR department directly. We look forward to hearing from you!