Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government services, dedicated to helping government agencies deliver essential programs to the public. With a strong commitment to innovation and customer satisfaction, Maximus fosters a collaborative and supportive work environment where employees can thrive and grow. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is vital in ensuring a positive experience by providing accurate information, resolving issues efficiently, and maintaining a compassionate approach to customer interactions. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or in-person. - You will provide detailed information about healthcare programs and services. - You will assist customers in navigating healthcare benefits and eligibility requirements. - You will document all customer interactions accurately in the system. - You will collaborate with internal teams to resolve complex customer issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement initiatives to enhance customer service quality. - You will meet or exceed performance metrics and customer satisfaction goals. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or government services. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are proficient with customer service software and Microsoft Office Suite. - You demonstrate empathy and patience when dealing with diverse customer populations. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare regulations and insurance processes. - Bilingual abilities, especially in Spanish. - Previous experience with government healthcare programs. What We Offer: - We offer a $1,000 new hire bonus and up to $2,400 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through the Maximus careers website or contact our HR department directly to start your journey with us. Join Maximus and make a meaningful impact in healthcare customer service today!