Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers a dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in ensuring a positive experience by providing accurate information and empathetic service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients in understanding healthcare benefits and services. - You will document and track customer interactions accurately in the system. - You will resolve issues efficiently, escalating complex cases when necessary. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare. - You have strong communication skills, both verbal and written. - You are proficient with computer systems and data entry. - You demonstrate empathy and patience when dealing with clients. - You have the ability to multitask and manage time effectively. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare insurance and benefits. - Bilingual abilities, especially in Spanish. - Familiarity with CRM software. What We Offer: - We offer a $1,000 new hire bonus and up to $2,400 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? Please submit your application through the Maximus careers website or contact our HR department directly to start your journey with us.