Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers a dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in ensuring a positive experience by providing accurate information and empathetic service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients in understanding healthcare benefits and services. - You will document and track customer interactions accurately in the system. - You will resolve issues by identifying problems and providing effective solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement initiatives by providing feedback. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare. - You bring strong communication skills, both verbal and written. - You bring proficiency with computer systems and data entry. - You bring the ability to handle sensitive information with confidentiality. - You bring a compassionate and patient-centered approach to customer interactions. Bonus Points If You Have: - Experience working with government healthcare programs. - Bilingual abilities, especially in Spanish. - Familiarity with CRM software and call center technologies. - Previous experience in a fast-paced healthcare environment. What We Offer: - We offer a $1,000 new hire bonus and up to $2,400 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To apply, please visit the Maximus careers page and submit your application online. We look forward to welcoming you to our team!