Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers comprehensive support and solutions to improve healthcare access and quality. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare services. Your role is crucial in ensuring a positive experience by providing accurate information, resolving inquiries, and guiding customers through healthcare processes. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare programs and eligibility requirements. - You will document and update customer information accurately in the system. - You will resolve customer issues by identifying problems and providing effective solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain confidentiality and comply with healthcare regulations and policies. - You will participate in ongoing training to stay current with healthcare guidelines and customer service best practices. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or related fields. - You bring strong communication skills, both verbal and written, to effectively assist diverse customers. - You bring proficiency in using customer management software and basic computer applications. - You bring the ability to handle sensitive information with discretion and professionalism. - You bring problem-solving skills and a patient, empathetic approach to customer interactions. Bonus Points If You Have: - Experience working in a healthcare environment or with government health programs. - Bilingual skills, especially in Spanish and English, to better serve the Brownsville community. - Knowledge of healthcare regulations such as HIPAA. - Certification in customer service or healthcare administration. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive, on-site work environment in Brownsville, TX. Ready to Apply? To apply, please submit your resume and cover letter through our careers page or email them directly to the hiring manager at Maximus. We look forward to welcoming you to our team!