Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare (Part Time) Company Overview: Maximus is a leading provider of government services, dedicated to helping clients achieve their goals through innovative solutions and exceptional customer support. With a strong presence across the United States, Maximus is committed to improving the health and well-being of communities by delivering high-quality healthcare services. Role Overview: As a Bilingual Spanish Customer Service Representative in the healthcare sector, you will play a crucial role in supporting Spanish-speaking clients by providing accurate information and resolving inquiries efficiently. This part-time position is ideal for individuals passionate about healthcare and customer service, seeking to make a positive impact. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, providing clear and accurate information. - You will document customer interactions and maintain detailed records. - You will collaborate with healthcare providers and internal teams to resolve issues. - You will handle sensitive information with confidentiality and adhere to HIPAA regulations. - You will identify opportunities to improve customer service processes. - You will participate in ongoing training to stay updated on healthcare policies and procedures. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are proficient with customer service software and Microsoft Office Suite. - You have the ability to handle confidential information responsibly. Bonus Points If You Have: - Experience working in a healthcare environment or with government healthcare programs. - Knowledge of HIPAA compliance and healthcare regulations. - Previous experience in a bilingual customer service role. - Strong interpersonal skills and cultural sensitivity. What We Offer: - We offer flexible part-time schedules to support work-life balance. - We offer comprehensive training and professional development opportunities. - We offer a supportive and inclusive work environment. - We offer competitive pay and employee benefits. - We offer opportunities for career growth within Maximus. Ready to Apply? To apply, please submit your resume and cover letter through our careers page at www.maximus.com/careers. We look forward to welcoming you to our team!