Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers comprehensive support and solutions to improve access to healthcare services. Role Overview: As a Bilingual Spanish Customer Service Representative in Healthcare, you will play a vital role in assisting Spanish-speaking clients by providing exceptional service and support. Your role is essential in ensuring clear communication and helping clients navigate healthcare programs effectively. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare program information, eligibility, and application processes. - You will document and update client information accurately in the system. - You will resolve client issues and escalate complex cases to appropriate departments. - You will maintain confidentiality and comply with healthcare regulations. - You will collaborate with team members to improve service delivery and client satisfaction. - You will participate in ongoing training to stay current with healthcare policies and procedures. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or government services. - You bring fluency in both Spanish and English, with excellent verbal and written communication skills. - You bring strong problem-solving abilities and attention to detail. - You bring proficiency with computer systems and data entry. - You bring the ability to work on-site in Phoenix, AZ, full-time. Bonus Points If You Have: - Experience working in healthcare customer service or related fields. - Knowledge of healthcare programs such as Medicaid or Medicare. - Familiarity with CRM software and call center environments. - Additional language skills beyond Spanish and English. What We Offer: - We offer competitive starting pay at $19.16 per hour. - We offer comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. Ready to Apply? To apply, please visit the Maximus careers website and submit your application for the Customer Service Representative - Bilingual Spanish, Healthcare position. We look forward to welcoming you to our team!