Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers comprehensive solutions that improve access to healthcare and social services across the United States. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare programs by providing exceptional bilingual customer service. Your ability to communicate effectively in both Spanish and English will help ensure that clients receive accurate information and compassionate assistance. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries related to healthcare services. - You will assist clients in navigating healthcare programs and benefits, ensuring clear understanding. - You will document and update customer information accurately in the system. - You will resolve customer issues and escalate complex cases to appropriate departments. - You will maintain confidentiality and comply with healthcare regulations and company policies. - You will collaborate with team members to improve service delivery and customer satisfaction. - You will participate in ongoing training to stay current with healthcare policies and procedures. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or related fields. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and data entry, including Microsoft Office and CRM software. - You have the ability to handle sensitive information with discretion and professionalism. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Medicaid, Medicare, or other government healthcare programs. - Certification in customer service or healthcare-related fields. - Additional language skills beyond Spanish and English. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to accommodate your needs. Ready to Apply? Submit your application through the Maximus careers website or send your resume and cover letter to the provided contact email. We look forward to welcoming you to our team!