Maximus

Compensation

Full Description

Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers a dynamic work environment where employees can grow and make a difference. As a Customer Service Representative - Bilingual Spanish, Healthcare, you will play a vital role in supporting our healthcare clients by providing exceptional service to Spanish-speaking customers. Your role is essential in ensuring clear communication and effective resolution of inquiries related to healthcare services. What You'll Do: - You will assist Spanish-speaking customers with healthcare-related questions and concerns. - You will provide accurate information about healthcare programs and services. - You will document customer interactions and maintain detailed records. - You will collaborate with healthcare providers and internal teams to resolve issues. - You will handle inbound calls and respond to customer emails professionally. - You will ensure compliance with company policies and healthcare regulations. - You will contribute to continuous improvement initiatives to enhance customer experience. - You will participate in training sessions to stay updated on healthcare policies and procedures. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare. - You have fluency in both Spanish and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with computer systems and customer service software. - You have the ability to work on-site in Phoenix, AZ, full-time. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond Spanish and English. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To apply, please submit your resume and cover letter through our online application portal at www.maximus.com/careers. We look forward to hearing from you!