Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services programs, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Bilingual Spanish Customer Service Representative in Healthcare, you will play a vital role in assisting Spanish-speaking clients by providing exceptional service and support. Your role is essential in ensuring clear communication and helping clients navigate healthcare services effectively. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare program information, eligibility, and benefits. - You will document and update client records accurately in the system. - You will resolve client issues and escalate complex cases to appropriate departments. - You will maintain confidentiality and comply with healthcare regulations. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to stay current with healthcare policies. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are proficient with computer systems and data entry. - You have the ability to handle sensitive information with discretion. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare programs such as Medicaid or Medicare. - Familiarity with CRM software and Microsoft Office Suite. - Strong interpersonal skills and a patient, empathetic approach. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer opportunities for career growth and professional development. - We offer a supportive, on-site work environment in Phoenix, AZ. Ready to Apply? To join our team, please submit your application through the Maximus careers website or contact our HR department directly. We look forward to hearing from you!