Maximus

Compensation

Full Description

Maximus is a leading provider of government services, dedicated to helping people navigate complex healthcare systems and access the benefits they deserve. With a strong commitment to community impact and innovation, Maximus fosters a supportive and inclusive work environment where employees can grow and make a difference. As a Customer Service Representative - Bilingual Spanish, Healthcare, you will play a vital role in assisting Spanish-speaking clients with their healthcare inquiries and services. Your purpose is to provide exceptional support, ensuring clients receive accurate information and compassionate service to improve their healthcare experience. What You'll Do: - You will respond promptly and professionally to inbound calls from Spanish-speaking clients regarding healthcare services. - You will assist clients in understanding their healthcare benefits and eligibility. - You will document client interactions accurately in the system. - You will resolve client issues by providing clear and empathetic communication. - You will collaborate with healthcare providers and internal teams to facilitate client needs. - You will maintain confidentiality and comply with healthcare regulations. - You will participate in ongoing training to stay updated on healthcare policies and procedures. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a patient, empathetic demeanor. - You are proficient with computer systems and data entry. - You have the ability to work on-site in Phoenix, AZ. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual certification or formal language training. - Familiarity with government healthcare programs. What We Offer: - We offer competitive starting pay at $19.16 per hour. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive, inclusive workplace culture. Ready to Apply? To apply, please visit the Maximus careers website and submit your application for the Customer Service Representative - Bilingual Spanish, Healthcare position. We look forward to welcoming you to our team!