Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community impact and innovation, Maximus fosters a collaborative and inclusive work environment where employees can grow and make a meaningful difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare clients by providing exceptional bilingual (Spanish/English) customer service. Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a positive experience in navigating healthcare services. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist customers in understanding healthcare programs, benefits, and eligibility requirements. - You will document and track customer interactions accurately using company systems. - You will resolve customer concerns and escalate complex issues when necessary. - You will collaborate with team members and other departments to improve service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to a positive and supportive team environment. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and customer relationship management (CRM) software. - You demonstrate empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in a healthcare environment or with government health programs. - Knowledge of Medicaid, Medicare, or other public health insurance programs. - Additional language skills beyond Spanish and English. - Previous experience in a fast-paced call center or customer support role. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive, on-site work environment in Phoenix, AZ. Ready to Apply? To join our team as a Bilingual Customer Service Representative, please submit your application through the Maximus careers website or contact our HR department directly. We look forward to hearing from you!