Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a supportive and dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in delivering exceptional support to Spanish-speaking healthcare clients. Your bilingual skills will help bridge communication gaps and ensure clients receive accurate and compassionate assistance. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, providing clear and accurate information. - You will document all customer interactions thoroughly in the company’s database. - You will collaborate with healthcare providers and internal teams to resolve client issues efficiently. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to a positive customer experience by demonstrating empathy and patience. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and databases to manage customer information. - You possess a high school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual certification or formal language training. - Experience with CRM software and Microsoft Office Suite. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive on-site work environment in Phoenix, AZ. Ready to Apply? Submit your application through the Maximus careers website or contact our HR department directly to begin your journey with us.