Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers a dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare clients by providing exceptional bilingual (Spanish/English) customer service. Your efforts will help ensure clear communication and effective resolution of client inquiries, contributing to the overall success of healthcare programs. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, providing accurate information and guidance. - You will document and track customer interactions using company systems. - You will collaborate with healthcare teams to resolve complex issues. - You will maintain confidentiality and comply with healthcare regulations. - You will participate in ongoing training to stay current with healthcare policies and procedures. - You will contribute to a positive customer experience by demonstrating empathy and patience. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and customer relationship management (CRM) software. - You demonstrate professionalism and the ability to handle sensitive information. Bonus Points If You Have: - Experience working in a healthcare environment. - Knowledge of healthcare terminology and insurance processes. - Previous experience with bilingual customer support roles. - Familiarity with government health programs. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through the Maximus careers website or contact our recruitment team directly to take the next step in your career with us.