Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong presence across the United States, Maximus is committed to delivering innovative solutions and exceptional customer service in the healthcare sector. Role Overview: As a Bilingual Spanish Customer Service Representative, you will play a vital role in supporting healthcare clients by providing clear, compassionate, and effective communication. Your ability to assist Spanish-speaking customers will help ensure they receive the care and information they need. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both English and Spanish. - You will assist customers with healthcare-related questions, benefits, and services. - You will document customer interactions accurately in the system. - You will collaborate with healthcare providers and internal teams to resolve issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will provide empathetic support to customers facing complex healthcare challenges. - You will meet or exceed performance metrics related to customer satisfaction and call handling. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and customer relationship management (CRM) software. - You have the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare insurance and benefits. - Additional language skills beyond Spanish and English. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through the Maximus careers website or contact our recruitment team directly to take the next step in your career with us.