Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community impact and innovation, Maximus fosters a collaborative and inclusive work environment where employees can grow and make a difference. Role Overview: As a Bilingual Spanish Customer Service Representative in Healthcare, you will play a vital role in supporting Spanish-speaking clients by providing exceptional service and guidance. Your role is essential in ensuring clear communication and helping clients navigate healthcare programs effectively. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare program information, eligibility, and application processes. - You will document and update client information accurately in the system. - You will resolve client issues and escalate complex cases to appropriate departments. - You will maintain confidentiality and comply with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare program updates. - You will collaborate with team members to improve service delivery and client satisfaction. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or government services. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate empathy and patience when dealing with diverse client populations. Bonus Points If You Have: - Experience working in a healthcare call center or government program environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual certification or formal language training. - Familiarity with CRM software and data entry best practices. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive, on-site work environment in Phoenix, AZ. Ready to Apply? To apply, please visit the Maximus careers website and submit your resume and cover letter for the Customer Service Representative - Bilingual Spanish, Healthcare position. We look forward to hearing from you!