Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services programs, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a dynamic work environment where employees can grow and make a meaningful difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare services by providing exceptional bilingual (Spanish/English) customer support. Your efforts will ensure that clients receive accurate information and compassionate assistance, contributing to the overall success of healthcare programs. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, providing clear and accurate information. - You will document customer interactions and maintain detailed records in the system. - You will collaborate with healthcare teams to resolve issues and improve service delivery. - You will handle sensitive information with confidentiality and professionalism. - You will participate in ongoing training to stay updated on healthcare policies and procedures. - You will contribute to a positive customer experience by demonstrating empathy and patience. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and customer relationship management (CRM) software. - You possess the ability to handle sensitive information with discretion. Bonus Points If You Have: - Experience working in a healthcare environment. - Knowledge of healthcare terminology and insurance processes. - Previous experience in a bilingual customer service role. - Familiarity with government health programs. What We Offer: - We offer competitive hourly pay starting at $19.16 plus additional incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and cover letter through our careers page at www.maximus.com/careers. We look forward to hearing from you!