Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in delivering exceptional support to Spanish-speaking healthcare clients. Your bilingual skills will help bridge communication gaps and ensure clients receive accurate and timely assistance. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, providing clear and accurate information. - You will document all customer interactions thoroughly in the system. - You will collaborate with healthcare providers and internal teams to resolve client issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will handle sensitive information with confidentiality and professionalism. - You will contribute to continuous improvement initiatives to enhance customer service quality. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are proficient with computer systems and customer service software. - You demonstrate empathy and patience when dealing with diverse client needs. Bonus Points If You Have: - Experience working in a healthcare environment. - Knowledge of government health programs and policies. - Additional language skills beyond Spanish and English. - Previous experience in a fast-paced call center setting. What We Offer: - We offer competitive starting pay at $19.16 per hour. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive on-site work environment in Phoenix, AZ. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.maximus.com/careers. We look forward to welcoming you to our team!