Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers a dynamic work environment where employees can grow and make a meaningful difference. Role Overview: As a Bilingual Spanish Customer Service Representative in Healthcare, you will be the frontline support for Spanish-speaking clients, providing exceptional service and guidance. Your role is crucial in ensuring clear communication and helping clients navigate healthcare services effectively. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, benefits, and eligibility. - You will document and update customer information accurately in the system. - You will resolve customer issues with empathy and efficiency. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain confidentiality and comply with healthcare regulations. - You will participate in ongoing training to stay current with healthcare policies and procedures. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are proficient with computer systems and customer management software. - You have the ability to work on-site in Riverview or Tampa, FL. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual certification or formal language training. - Experience with government health programs. What We Offer: - We offer competitive hourly pay with opportunities for overtime. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer career development and training programs. - We offer a supportive and inclusive workplace culture. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.maximus.com/careers. We look forward to hearing from you!