Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers rewarding career opportunities in a supportive and inclusive environment. Role Overview: As a Bilingual Spanish Customer Service Representative in Healthcare, you will play a vital role in assisting Spanish-speaking clients by providing exceptional service and support. Your role is essential in ensuring clear communication and helping clients navigate healthcare services effectively. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, benefits, and eligibility information. - You will document and update client information accurately in the system. - You will resolve customer issues with empathy and efficiency, ensuring a positive experience. - You will collaborate with team members and healthcare providers to facilitate client needs. - You will maintain knowledge of healthcare policies and procedures to provide accurate information. - You will meet or exceed performance metrics and quality standards. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and data entry. - You have the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual certification or formal language training. - Experience with CRM software and Microsoft Office Suite. What We Offer: - We offer a competitive starting pay of $19.16 per hour plus a $750 new hire bonus. - We offer up to $1,800 in additional potential bonuses based on performance. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off, retirement savings plans, and employee wellness programs. - We offer opportunities for career growth and professional development. Ready to Apply? Submit your application through the Maximus careers website or contact our recruitment team directly to start your journey with us. Join Maximus and make a difference in the lives of others every day!