Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Bilingual Spanish Customer Service Representative in Healthcare, you will play a vital role in assisting Spanish-speaking clients by providing exceptional service and support. Your role is essential in ensuring clear communication and helping clients navigate healthcare services effectively. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, benefits, and eligibility information. - You will document and update customer interactions accurately in the system. - You will resolve customer issues with empathy and efficiency, ensuring a positive experience. - You will collaborate with team members and other departments to address complex cases. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will meet or exceed performance metrics and quality standards. - You will participate in ongoing training and development opportunities. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and able to learn new software quickly. - You have the ability to work on-site in Phoenix, AZ, full-time. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of government healthcare programs such as Medicaid or Medicare. - Additional language skills beyond Spanish and English. - Familiarity with CRM software and data entry best practices. What We Offer: - We offer a competitive starting pay of $19.16 per hour. - We offer a $750 new hire bonus and up to $1,800 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off, retirement savings plans, and employee wellness programs. - We offer opportunities for career growth and professional development. Ready to Apply? To join our team at Maximus as a Bilingual Spanish Customer Service Representative, please submit your application through our careers page or contact our recruitment team directly. We look forward to hearing from you!