Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Bilingual Spanish Customer Service Representative in Healthcare, you will play a vital role in assisting Spanish-speaking clients with their healthcare inquiries and services. Your role is essential in ensuring clear communication and excellent service delivery to support client satisfaction and health outcomes. What You'll Do: - You will respond promptly and professionally to inbound healthcare-related inquiries from Spanish-speaking clients. - You will provide accurate information about healthcare programs, benefits, and services. - You will document client interactions and maintain detailed records in the system. - You will collaborate with healthcare providers and internal teams to resolve client issues. - You will assist clients in navigating healthcare resources and eligibility requirements. - You will maintain confidentiality and comply with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare guidelines and customer service best practices. What You Bring: - You bring at least 1 year of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and able to learn new software quickly. - You have the ability to work on-site in Phoenix, AZ, full-time. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Additional language skills beyond Spanish and English. - Previous experience with government health programs. What We Offer: - We offer a competitive starting pay of $19.16 per hour. - We offer a $750 new hire bonus and up to $1,800 in additional potential bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and opportunities for career advancement. - We offer a supportive on-site work environment in Phoenix, AZ. Ready to Apply? To join our team at Maximus as a Bilingual Spanish Customer Service Representative, please submit your application through our careers website or contact our recruitment team directly. We look forward to hearing from you!