Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Bilingual Spanish Customer Service Representative in the healthcare sector, you will play a crucial role in assisting Spanish-speaking clients with their healthcare inquiries and services. Your role is vital in ensuring clear communication and excellent service delivery to support client health and satisfaction. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, providing accurate information and guidance. - You will document customer interactions and maintain detailed records in the system. - You will collaborate with healthcare providers and internal teams to resolve client issues. - You will identify opportunities to improve customer service processes and contribute to team goals. - You will maintain confidentiality and comply with healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare products and services. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and able to learn new software quickly. - You have the ability to work on-site in Phoenix, AZ, full-time. Bonus Points If You Have: - Experience working in a healthcare environment or with government health programs. - Knowledge of healthcare terminology and insurance processes. - Previous experience in a bilingual customer service role. - Familiarity with CRM software and data entry best practices. What We Offer: - We offer a competitive starting pay of $19.16 per hour. - We offer a $750 new hire bonus and up to $1,800 in additional potential bonuses. - We offer comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and opportunities for career advancement. - We offer a supportive on-site work environment in Phoenix, AZ. Ready to Apply? Submit your application through the Maximus careers website or contact our recruitment team directly to take the next step in your career with us.