Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers rewarding career opportunities in a supportive and dynamic environment. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in delivering exceptional support to Spanish-speaking healthcare clients. Your bilingual skills will help bridge communication gaps and ensure clients receive accurate information and assistance with their healthcare needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries in both Spanish and English. - You will assist clients with healthcare-related questions, benefits, and services. - You will document and update client information accurately in the system. - You will resolve customer issues efficiently while maintaining a positive and empathetic attitude. - You will collaborate with team members and healthcare providers to ensure seamless service delivery. - You will adhere to company policies and compliance standards related to healthcare services. - You will participate in ongoing training to stay current with healthcare regulations and customer service best practices. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and attention to detail. - You are comfortable using computer systems and customer relationship management (CRM) software. - You demonstrate empathy and patience when dealing with diverse client populations. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual proficiency in additional languages. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive on-site work environment in Phoenix, AZ. Ready to Apply? Submit your application through the Maximus careers website or contact our recruitment team directly to take the next step in your career with us.