Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers a dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare programs by providing exceptional bilingual (Spanish/English) customer service. You will assist clients with inquiries, resolve issues, and ensure a positive experience in a fast-paced healthcare environment. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist clients with healthcare program information, eligibility, and benefits. - You will document and track customer interactions accurately in the system. - You will resolve customer issues and escalate complex cases when necessary. - You will collaborate with team members and other departments to improve service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or government services. - You bring fluency in both Spanish and English, with excellent verbal and written communication skills. - You bring strong problem-solving abilities and attention to detail. - You bring proficiency with computer systems and customer relationship management (CRM) software. - You bring the ability to work effectively in a team and independently. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Medicaid or other government healthcare programs. - Additional language skills beyond Spanish and English. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive hourly pay with opportunities for overtime. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer professional development and training programs. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through the Maximus careers website or contact our recruitment team at careers@maximus.com. We look forward to hearing from you!