Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus offers comprehensive solutions that improve access to healthcare and social services across the United States. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare programs by providing exceptional bilingual (Spanish/English) customer service. You will assist clients with inquiries, resolve issues, and ensure a positive experience for diverse populations. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat in both Spanish and English. - You will assist clients in understanding healthcare benefits, eligibility, and program requirements. - You will document and track customer interactions accurately in the system. - You will collaborate with internal teams to resolve complex customer issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will provide feedback to improve service delivery and customer satisfaction. - You will handle sensitive information with confidentiality and professionalism. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or government programs. - You have fluency in both Spanish and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with customer service software and Microsoft Office applications. - You demonstrate empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Medicaid, Medicare, or other government healthcare programs. - Additional language skills beyond Spanish and English. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible work schedules to promote work-life balance. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.maximus.com/careers. We look forward to welcoming you to our team!