Maximus

Compensation

Full Description

Maximus is a leading provider of government services and solutions, dedicated to helping people and communities thrive. With a strong commitment to innovation and customer satisfaction, we deliver high-quality healthcare and social services across the United States. As a Customer Service Representative - Bilingual Spanish, Healthcare, you will play a vital role in supporting our healthcare clients by providing exceptional service to Spanish-speaking customers. Your role is essential in ensuring clear communication and effective problem resolution, contributing to the overall success of our healthcare programs. What You'll Do: - You will assist Spanish-speaking customers with inquiries related to healthcare services and benefits. - You will provide accurate information and resolve issues promptly to ensure customer satisfaction. - You will document customer interactions and maintain detailed records in compliance with company policies. - You will collaborate with healthcare providers and internal teams to facilitate seamless service delivery. - You will handle sensitive information with confidentiality and professionalism. - You will participate in ongoing training to stay updated on healthcare regulations and company procedures. - You will contribute to a positive team environment by supporting colleagues and sharing knowledge. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or a related field. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate empathy, patience, and cultural sensitivity when interacting with diverse populations. Bonus Points If You Have: - Experience working in a healthcare call center or government services environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual certification or formal language training. - Familiarity with CRM software and data entry best practices. What We Offer: - We offer competitive hourly pay starting at $19.16. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture focused on employee well-being. Ready to Apply? To join our team, please submit your resume and cover letter through our online application portal at www.maximus.com/careers. We look forward to hearing from you!