Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Bilingual Spanish, Healthcare Company Overview: Maximus is a leading provider of government health and human services programs, dedicated to helping people live healthier and more productive lives. With a strong commitment to innovation and community impact, Maximus partners with federal, state, and local governments to deliver essential services that improve the quality of life for millions. Role Overview: As a Customer Service Representative at Maximus, you will play a vital role in supporting healthcare programs by providing exceptional bilingual (Spanish/English) customer service. You will be the primary point of contact for clients, assisting with inquiries, resolving issues, and ensuring a positive experience for all stakeholders. What You'll Do: - You will respond promptly and professionally to customer inquiries in both Spanish and English. - You will assist clients with healthcare program information, eligibility, and application processes. - You will document and track customer interactions accurately in the system. - You will resolve customer concerns and escalate complex issues when necessary. - You will collaborate with internal teams to improve service delivery and customer satisfaction. - You will maintain up-to-date knowledge of healthcare policies and program changes. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 2 years of experience in customer service, preferably in healthcare or government programs. - You are fluent in both Spanish and English, with excellent verbal and written communication skills. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with computer systems and CRM software. - You have the ability to handle sensitive information with confidentiality and professionalism. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of Medicaid or other government healthcare programs. - Additional language skills beyond Spanish and English. - Certification in customer service or healthcare-related fields. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to accommodate your needs. Ready to Apply? To join our team at Maximus as a Bilingual Customer Service Representative, please submit your resume and cover letter through our careers page or email us directly at careers@maximus.com. We look forward to hearing from you!